Refund policy

Digital guides

Our guides are digital products delivered instantly after purchase, so they can't be taken back once downloaded. Because of that, we don't offer refunds for change of mind.

If something goes wrong, we'll make it right. Contact us within 30 days of purchase if:

• the file is corrupt, won't open, or you can't access your download link
• the guide is materially different from how it was described on our website
• you were charged more than once for the same product

Depending on the situation, we'll fix the problem, replace the file or refund you. Duplicate charges are refunded in full.

Coaching

Coaching is delivered under the terms agreed when you book. If you have a concern about a coaching booking, contact us and we'll sort it out fairly.

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

How to request a refund

Email hayden@rileystatics.com with your order number and a short description of the problem. We reply within 2 business days.